Return & Exchange Policy
Merchandise may be returned for store credit or exchange, within 30 days of purchase. Returns and exchanges will not be accepted after the 30 day period. Damages must be reported within 3 days of receiving merchandise or cannot be returned. Returns must be received in PERFECT NEW, UNOWRN and UNWASHED condition with tags attached.
If any of the following is present, the return is subject for denial and will be sent back to you at your own cost:
- Detached tags
- Animal/human hair
- Deodorant marks
- Lingering odor, such as smoke
- Any visible wear or damage
SALE ITEMS, JEWELRY, ACCESSORIES & GIFT CARDS ARE FINAL SALE. Sale items include items already marked down - not items purchased with a discount code.
Please contact us if an item needs returned. We will provide a return label, but cannot refund shipping charges. We suggest tracking your return - Caroline's Closet is not responsible for lost returns. All items must be postmarked within 30 days of the purchase date. Once we have received your package, your refund or store credit will be processed within 3 business days. If you choose to exchange for another item, you may apply the store credit online.
You will be notified via e-mail, at the email address listed on your account when your order was placed, with your online code for store credit once we have processed your return. It will be valid for 90 days.
Unacceptable returns will be returned to the customer at their own expense.